RETURNS + EXCHANGES

My mission is to deliver elevated, everyday joy through thoughtful stationery and gifts. If, for any reason, you’re unhappy with your purchase from Sincerely, Jackie, we offer a 30-day return policy.

RETURNS

You have 30 days from the date you receive your item to request a return or exchange. After 30 days, we’re unable to offer a refund or exchange.
Return shipping is your responsibility. You may use your own carrier, or we can provide a prepaid label, which will be deducted from your refund. For orders up to $35, return shipping is a flat $5, and orders over $35 are a flat $10.
To be eligible, items must be new, unused, unaltered, undamaged, and in their original packaging.
Customized/personalized items (e.g., custom stationery, name bookmarks, personalized lanyards, monogram items) are not eligible for full returns. A 25% restocking fee will be applied to all custom/personalized items. This fee will be deducted from the refund amount.
A receipt or order number is required.
Original purchase must have been made at ShopSincerelyJackie.com.
We reserve the right to decline returns/exchanges that don’t meet the conditions listed above.

REFUNDS

Once your return is received, we’ll inspect it to confirm it meets the criteria. We reserve the right to refuse a refund if it does not.
Approved refunds will be issued to your original payment method. Processing times vary by card issuer/bank.
If you use our return label, the $5 or $10 label cost will be deducted from your refund.
All shipping costs associated with purchasing/returning your item are non-refundable. If you receive a refund, any original shipping (if applicable) will not be returned.
If you are returning a custom/personalized item, a 25% restocking fee will be deducted from your refund.

LATE OR MISSING REFUNDS

If you haven’t received your refund yet, please:

Check your bank account again.
Contact your credit card company—posting times can vary.
Contact your bank—there may be additional processing time.

If you’ve done all of the above and still haven’t received your refund, email jackie@sincerelyjackie.com.

SALE ITEMS

Sale items are final sale and cannot be refunded.

EXCHANGES

We’re happy to replace items if they arrive defective or damaged. To exchange the same item, email jackie@sincerelyjackie.com.

GIFTS

If the item was marked as a gift and shipped directly to you, you’ll receive a store credit for the value of your return once it’s received.
If the item wasn’t marked as a gift (or was shipped to the gift giver), the refund will be sent to the original purchaser, and they’ll be notified.

SHIPPING

All shipping costs associated with purchasing/returning your item are non-refundable. If you receive a refund, any original shipping (if applicable) and return-label cost will be deducted.
Delivery times for exchanges vary based on your location.
For returns over $75, we recommend using a trackable service or purchasing shipping insurance. We cannot guarantee receipt of returned items.

START A RETURN/EXCHANGES

Email jackie@sincerelyjackie.com with your order number and the item(s) you’d like to return or exchange. We’ll guide you from there.